Exchange and return policy
At Llena Eres de Gracias we value our customers and strive to provide them with the best shopping experience possible. Below, we present our exchange and return policies:
- Guarantee of acceptance of changes: We undertake to accept changes in our products within a maximum period of 30 days from the date of purchase, as long as they have hidden defects or defects that make them unsuitable for the uses for which they are intended. They are usually used or diminish their quality or the possibility of use.
- Exchanges without defects or defects: Within the first 30 days, the products may also be exchanged, even if they do not have defects or defects, as long as they have not been used. This is an opportunity that we offer to our customers so that they can find the product that best suits their needs.
- Exceptions: For hygiene reasons, changes to swimsuits or underwear will not be allowed.
- Method of exchange: The amount paid for the products will be exchanged in the same way in which it was paid, but always in Mexican pesos. To do this, it will be necessary to present the purchase receipt and, where applicable, the card and the transaction voucher.
- Shipping costs caused by changes or returns, on purchases made in the Llena Eres De Gracia online store are not covered by us, these charges are the total responsibility of the customer.
- In the case of changes, the guide to shipping the new product will also be covered by the customer. When the change request is accepted by Llena Eres De Gracia, the customer will be notified via email, which will include a link to make the payment and thus be able to generate the new shipping guide.
- In the case of manufacturing defects, BEFORE SENDING US THE PRODUCT, SEND AN EMAIL TO firstname.lastname@example.org with a brief description and photographic evidence of the item for evaluation.
At Llena Eres de Gracias we are committed to providing you with the best care and service. If you have any questions or queries about our exchange and return policies, do not hesitate to contact us. We will be happy to help you with everything you need.